We are experiencing shipping delays due to COVID-19 safety procedures in our warehouse and with our shipping partners.
We are doing everything we can to ensure the safety of our associates and the satisfaction of our customers. We appreciate your patience and are here to chat if you have further questions or concerns regarding your shipment.
We off free standard shipping on U.S. orders $75 or more. Standard shipping is 2-7 business days. For orders under $75, there is a $7.95 charge for standard ground shipping.
For U.S. customers that wish to receive their order sooner, we offer expedited shipping for an additional cost.
- 2nd business day is $15
- Next business day is $26
For expedited shipping options, there is no weekend delivery and not available for P.O. Boxes, U.S. Territories, or APO/FPO destinations.
It depends on where you are. Orders typically take 2-7 business days to arrive. Check for tracking information in your shipping confirmation email!
Yes! We ship to Canada via Standard Shipping 3-10 business days. Customers are responsible for duties, VAT and taxes.
Unfortunately, we cannot yet offer expedited shipping or free shipping on orders $75+ to anywhere outside of the United States just yet.
In addition, we do not currently support pre-paid international returns / exchanges labels. All international sales are final. No returns or exchanges.
Returns / Exchanges
The good news is we offer free and easy returns and exchanges for US customers. Initiate a return or exchange within 30 days of receipt by clicking here and you will receive a pre paid label to send your items back.
Please note: we do not currently support pre-paid international or US territory returns / exchanges labels. All international and US territory sales are final. No returns or exchanges.
If you have questions or comments before initiating your exchange, feel free to reach out to our Customer Experience and Fit Specialist, Loulou & Brittani at firstname.lastname@example.org or 844-808-8767. She's is here to support you!
Since we can’t personally fit every single one of you (we wish!), please utilize our size charts to ensure you are ordering our recommended size.
If you have any questions at all or would like personalized help choosing your size, please reach out to Loulou in Customer Experience and she would be glad to help! email@example.com or 844-808-8767
Our patented stretch technology allows our underwear to fit from size 0 up to size 24 in only two sizes, 0 - 14 and 16-24.
Unsure of which size will fit you best? Try taking your measurements and referencing our underwear size chart.
Digital Gift Cards
All Digital Gift Cards are final sale and non-refundable.
Good news! There isn't one. Your EB Digital Gift Card is valid until you are ready to use it.
If the intended recipient does not receive their gift card or accidentally deletes it, we are happy to resend. Just reach out and let us know at firstname.lastname@example.org or 844-808-8767.
All EB gift cards are in digital form. You may choose to email directly to the recipient, instant message through your preferred platform (text, Facebook, WhatsApp, etc.), or print the gift card.
For instant message and printing options, check your email for further instructions after you've made your purchase.