Q: I just pre-ordered my Defy Bra/Bra Tank when can I expect to receive it?
A: We have everything ready to go. A complete design, an amazing factory, and the best materials available. But, building the next generation bra takes time. We promise it'll be worth your wait. Your Defy Bra/Bra Tank will start shipping in early Fall 2019.
Q: What is Evelyn & Bobbie’s shipping policy?
A: We offer free standard shipping on all orders $60 and over. The standard shipping is 5-7 business days.
For customers that wish to receive their order sooner, we offer expedited shipping for an additional cost.
- 2nd business day for orders placed by 2PM ET is $15.00
- Next business day for orders placed by 2PM ET is $26.00
For expedited shipping options, there is no weekend delivery and not available for P.O. Boxes, U.S. Territories, or APO/FPO destinations.
Q: Do you offer international shipping?
A: We are currently only shipping within the United States at this time. We are working to be able to ship internationally. Please stay tuned.
Returns / Exchanges
Q: Do you accept Returns?
A: If you do not find your best size match, or think this isn't the best intimates product you've ever owned, you can initiate a return within 30 days of receipt to receive your full payment back (excludes shipping). We will only accept returns for the bra/bra tank in new condition with tags still attached.
*Please note due to sanitary concerns in our industry, we are unable to accept physical returns on our underwear.
Please click here to read our full Returns Policy.
Q: Do you accept Exchanges?
A: We accept exchanges on our Defy Bra and Bra Tank. We will only accept exchanges for the bra/bra tank in new condition with tags still attached.
*Please note due to sanitary concerns in our industry, we are unable to offer exchanges on our underwear.
Please click here to read our full Exchange Policy.
Sizing
Q: How Do I Find My Size for the Defy Collection?
A: Since we can’t personally fit every single one of you (We wish!) please utilize our size charts to ensure you are ordering our recommended size.
If you're not sure about traditional band/cup sizing, take measurements (underbust and bust) for the most accurate size information and compare to the measurement chart at the bottom of this email.
Below are additional recommendations on how to get the best size:
*Select the size you fall into on the size chart for optimal lift/more snug fit.
*If you prefer more of a lounge bra fit, size up.
*If you’re falling between sizes, size up.
*If still unsure on what size to select, don't be afraid to order a few sizes to gauge your preferred fit (returns are free and easy).
Band/Cup Size Chart
Q: How Do I Know Which Size to select for your Underwear?
A: If you are unsure about choosing between 0-14 or 16-24 sizes we'd suggest taking measurements and comparing to the size chart below.
Everyday Bustier
Q: Where can I find the Everyday Bustier on your website?
A: Unfortunately, we are no longer selling the Everyday Bustier. If you require further assistance please contact our Customer Experience team at connect@evelynbobbie.com.
