We offer Route order protection on all EB orders. Think of Route as insurance for your order! By opting in to coverage, you are guaranteed a replacement order or refund if anything happens once your package leaves our fulfillment center. Orders without Route protection will not be replaced or refunded by EB.

During the pandemic we all saw a huge increase in lost, stolen, and misrouted packages. As a small company, replacing 500+ orders per year was not sustainable. Route offers full coverage to our customers for a small fee of $0.98 for orders under $100, and 2% of the order total for any orders over $100. 

Please note that Route coverage is not refunded if you choose to return your order.

We off free standard shipping on U.S. orders $100 or more. Standard shipping is 2-7 business days. For orders under $100, there is a $7.95 charge for standard ground shipping.

For U.S. customers that wish to receive their order sooner, we offer expedited shipping for an additional cost. 

- 2nd business day is $15

- Next business day is $26

For expedited shipping options, there is no weekend delivery and not available for P.O. Boxes, U.S. Territories, or APO/FPO destinations.

It depends on where you are. Orders typically take 2-7 business days to arrive. Check for tracking information in your shipping confirmation email!

Depending on fulfillment status, we are not always able to cancel orders, but our customer experience team is here to help. For more information, email connect@evelynbobbie.com.

The good news is we offer free and easy returns and exchanges for US customers. Initiate a return or exchange within 30 days of receipt by clicking here and you will receive a pre paid label to send your items back.

Underwear can be returned for store credit only.

All international orders and US territory orders are FINAL SALE and cannot be returned or exchanged.

All items purchased from Last Call are FINAL SALE and cannot be returned or exchanged.

If you have questions or comments before initiating your exchange, feel free to reach out to our Customer Experience and Fit Specialists, Loulou, Caitlin & Amaia at connect@evelynbobbie.com or 844-808-8767. We are here to support you!

Since we can’t personally fit every single one of you (we wish!), please utilize our size charts to ensure you are ordering our recommended size. 

Defy Bra and Tank

Beyond Bra

Underwear

Sleepwear

If you have any questions at all or would like personalized help choosing your size, please reach out to Loulou in Customer Experience and she would be glad to help! connect@evelynbobbie.com or 844-808-8767

Unless you are otherwise notified, your item will ship by the date listed at time of purchase. If you have questions about specific items, please reach out to connect@evelynbobbie.com.

All Digital Gift Cards are final sale and non-refundable.

Good news! There isn't one. Your EB Digital Gift Card is valid until you are ready to use it.

If the intended recipient does not receive their gift card or accidentally deletes it, we are happy to resend. Just reach out and let us know at connect@evelynbobbie.com or 844-808-8767.